Imagine opening an app to order food or groceries, only to find that clever design tricks are coaxing you into paying extra fees—this is the phenomenon of dark patterns in instant delivery apps. These tactics include hidden charges, confusing fee structures, and even prompts that nudge you toward options that cost more. Research shows that these dark patterns can add up, draining your wallet over time.
For example, apps like Zepto or Zomato sometimes hide service charges or “handling fees” within the final checkout process, leaving users frustrated when they see their total bill spike unexpectedly. Real-life examples and user testimonials have highlighted how these deceptive tactics erode trust and customer satisfaction. In simple terms, it’s as if the app is playing a sneaky game—one where you’re the unwitting player paying extra.
To uncover more about these hidden practices, visit our Uncovering Extra Platform Fees page. With this knowledge, you can learn to spot dark patterns and shop more transparently, ensuring that every transaction is honest and fair!